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Outi Canter asiakastuki

Kettle Beast, customer support and learning all that is new – first months at Canter

In December we got some new blood in our team, when Outi joined us as a Support and Delivery Specialist. Her interest towards Canter spiked once Tuomas tipped her off about the open position, and after having worked at Canter for four months she has learned all sorts of new things to supplement her interest towards solving customers’ issues.

Before joining Canter this Kajaani-born engineer has worked at Ericsson, F-Secure and Synchronoss Technologies Finland in multiple positions. At Canter her job description is multifaceted, and being familiar with the technologies and people is of huge help.

 

Outi_Canter toimisto

 

Even in short time she has learned a lot:

I have learned lot about product information management, as well as where and how the information is used. My job has been diverse and I have been able to do lots of things.

Canter’s band, Kettle BEast,  has also been able to strengthen themselves after Outi joined us.

Right off the bat I was accepted to the company band, Kettle Beast. It has helped me tremendously in adjusting to the workplace as we’ve been able to spend time together in a non-work fashion as well.

 

Outi canter hevonen

Photographer: Mikko Wilson

During her free time Outi hangs around horse stables and takes part in events as volunteer, and she says she’s enjoyed her time at Canter a lot.

Colleagues are happy and helpful, and the work has been pretty much what I expected them to be. At Canter people want to work as a team, and I feel that both colleagues and clients are really seen as people here. Sometimes it’s good to make sure that others are happy, even if that’s not expected of you.

Read more employee stories.

Building something new in a relaxed environment

Our leading software architect Tuomas started at Canter in 2011. Tuomas is an electrical installer and IT engineer who takes care of the development of our new product version (and many other things) together with our CTO Janne Costiander.

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Canter is a small company with a relaxed atmosphere. Every once in a while I used to explore work options elsewhere, but kept returning here. The best thing about being here is being able to impact upon your own job and the way that things get done.

Before coming to Canter, Tuomas worked as a self-employed web developer. Work and hobbies slotted together nicely for the dad of twins under the age of one.

My hobbies are self-employment, programming and disc golf. Before having children, I had more exercise-based hobbies but I have had to cut them down during the last year.

Learning new things, pro-activity and the desire to develop are some of the most important things for Canter. Tuomas also has his own action plan.

I want to keep developing as a manager and team leader. I also want to develop my language skills, and thankfully I can practice my communication skills daily. I am interested in new programming techniques, too.

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Among the employees, general job satisfaction in the workplace is highly valued. Tuomas describes his co-workers:

We have a great time together at work, and everyone is really friendly and willing to help wherever necessary. The atmosphere is relaxed and filled with humour.

Read more about working in Canter.

Flexibility, versatility, and learning experiences

Our own Front End Developer, Lotta, has worked with Canter for three years. The media technology engineer came to work with us through a classic recruiting process, after having worked earlier as a web developer and freelancer.

 

My typical workday consists of client projects. My duties are versatile: a work week may include e.g. design and implementation of the client’s product information intranet interface, InDesign layout automation, image processing, and client training. I am additionally somewhat involved with font product development.

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At Canter product development and the new product version under development permit learning new things.

 The best things in my job are versatility of tasks and the possibility to do a wide range of different things. On the other hand it’s challenging, but also rewarding on the other, when you are regularly allowed to step outside of your comfort zone. I have learned new techniques and working methods, and I have a good flow completing projects even on a tight schedule. Through product development you are able to learn new techniques constantly.

Work life and flexibility are important things to the mother of an almost two year old daughter.

 In my case it is important that Canter enables flexible working hours and opportunities. Combining family life and work is a breeze.

Lotta encourages job seekers to apply at Canter.

Working here, attitude is of utmost importance. Many things were unfamiliar also to myself at the beginning, but here you also have an opportunity to learn things with the help of experienced colleagues.

We are looking for colleagues to Lotta and us others. Find our other open positions here.

 

A versatile job function motivates and educates

Our Customer Relations Manager Katri has enjoyed working for Canter for over five years now. The Engineer with a post graduate degree in Communications Technology, had been working as a project manager and done some coding before joining Canter. She was drawn to Canter because of the development opportunities and to be able to take on new challenges.

We have a really small organization. Usually there is a possibility to affect things, if you choose to do so. In a small organization, the advantage is also to be able to do many different things. The versatile job function is what I enjoy most in my work.

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Working for Canter educates and develops every day.

Dealing with different customers, my understanding of their business functions has increased a lot. Our product interfaces with many areas of business, so by these projects, I have been able to understand comprehensively the customers’ organizations. It is a continuous learning from the smaller customers to the larger customers. Also to be familiarized to different corporate cultures is interesting.

When asking about future goals and visions, thoughts are targeted towards product development.

I am eagerly waiting for our new product release to be used by our current and new customers. I believe that it will enable even more comprehensive customer work and bring many new and interesting projects.

Katri has a clear message for a potential job seeker:

By doing you learn a lot and it is not worth hesitating to apply. You can go a long way by using your common sense and with an active and independent work attitude, combined with your previous know-how is the best way to develop. When adding lots of sense of humour to this, no doubt that you will feel at home with us.

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What are the best things in your work?

We have wonderful and fun customers and the best colleagues, with whom it is great to work with, year after year. We have a good time at work. Our new office is comfortable and enables you to work in different environments. And as our official quiz-director, I have to mention the excellent quizzes and competitions that we have regularly with our staff.

We are looking for new reinforcements, so have a look here to see our open positions.