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Outi Canter asiakastuki

Kettle Beast, customer support and learning all that is new – first months at Canter

In December we got some new blood in our team, when Outi joined us as a Support and Delivery Specialist. Her interest towards Canter spiked once Tuomas tipped her off about the open position, and after having worked at Canter for four months she has learned all sorts of new things to supplement her interest towards solving customers’ issues.

Before joining Canter this Kajaani-born engineer has worked at Ericsson, F-Secure and Synchronoss Technologies Finland in multiple positions. At Canter her job description is multifaceted, and being familiar with the technologies and people is of huge help.

 

Outi_Canter toimisto

 

Even in short time she has learned a lot:

I have learned lot about product information management, as well as where and how the information is used. My job has been diverse and I have been able to do lots of things.

Canter’s band, Kettle BEast,  has also been able to strengthen themselves after Outi joined us.

Right off the bat I was accepted to the company band, Kettle Beast. It has helped me tremendously in adjusting to the workplace as we’ve been able to spend time together in a non-work fashion as well.

 

Outi canter hevonen

Photographer: Mikko Wilson

During her free time Outi hangs around horse stables and takes part in events as volunteer, and she says she’s enjoyed her time at Canter a lot.

Colleagues are happy and helpful, and the work has been pretty much what I expected them to be. At Canter people want to work as a team, and I feel that both colleagues and clients are really seen as people here. Sometimes it’s good to make sure that others are happy, even if that’s not expected of you.

Read more employee stories.

Software Companies and Work Culture Changes

In Finland there is much talk about raising the retirement age, unemployment, changing work culture and how our society can be brought back on the growth path and how economic challenges can be resolved. There is enough material here to write numerous blog posts, but for now I will focus on the changing work culture and on some solutions to bringing our society back on the growth path.

Working life and work culture have changed significantly in the past 15 years or so, during which I have been full-time employed. Gradually organizations and leadership theories have changed direction and now encourage more conversation and working in groups and sharing decisions and responsibilities with those in the organization that are experts and there is also a strong desire to keep organizational structures as low as possible. All of these trends are obvious at Canter and they have brought many improvements to the way that this company operates. Regardless of one’s role in the company, all matters are discussed and resolved together in such a way that everybody is clear about the plans and the role that they play and their own duties. Motivation is strong when one gets to participate in considering choices and in making decisions and in enjoying the results of the work together as a team. In an open and conversational work culture it is also very important to pay attention to individual differences and to offer sufficient support and direction to those who are not as active or extroverted.  At Canter it is possible for any employee to go and have a talk even with the CEO. This creates a positive workplace atmosphere, a collaborative work effort and everybody pulling together to reach goals. Everybody here is working as a team and not just for the sake of ”production”.

The changes in work culture also reflect in customer service and sales. As recently as 10 years ago, many software companies tried to keep all of their own information very secret and told their customers and partners only what was deemed necessary and most sales consisted of cold calls and meetings with clientele to introduce the product or services. Nowadays many software companies, like Canter, have opted for rather open collaboration with their clientele and partners. This means that in example, much information is offered in regard to the products and interfaces, which many parties can benefit from and product and service development needs and directions are openly discussed with the clientele. In sales more emphasis is put on marketing and electronic channels in order to identify the potential clientele that has true need for and interest in the products and services offered. Conversations about how these clients can be served best will follow the initial contact. Also clientele behavior has changed much over the years. Previously it was typical for a client to ask for what they needed from the provider, but there was no real collaboration. Nowadays clients will actively collaborate with providers. They participate in making choices collaboratively and ask about alternatives openly and participate in planning on how to best achieve the desired results together with the provider. The work culture will see much change in the coming years, for example, with the ever increasing field of telecommuting and the clientele involving more providers and service providers in their own business development and software companies offering products and services more than ever before to their partners and for the benefit of other parties who bring in clientele. We will all win when we collaborate and share information more openly.

Petri Lehmus
Account Executive
Canter Oy

Our Future Experts

Here at Canter we believe in working in the spirit of cooperation, having open dialogue and supporting the future career paths of all of our team members. We aim at helping our current talented experts grow and find their own future paths because things go well when everybody is clear about their own direction and also supports the growth of the company and the service we provide to our great customers. Competition for experts is growing more heated every day and for years we have supported the young inexperienced future experts in their efforts to enter the workforce and to grow with us in building powerful work experiences and in developing their own career paths.

Canter_osaajat

At the beginning of this year I received a great opportunity to participate as a volunteer with the Finnish Mentors (Suomen Mentorit) in order to help our future experts enter the workforce and find their own paths. Although I did have some previous experience with working life related mentoring, this was the first time ever that I had a chance to mentor freshly college graduated youth full of enthusiasm, talent and potential. Mentoring is a bit similar to active participation in the modern work culture in the fact that whether one is mentoring a new graduate seeking for their own professional direction or an already seasoned professional, it is the mentor’s duty to help the seekers find the direction they want to be headed toward in their careers and to empower the talent to make their own choices in regard to their own future. Many times in working life it is the superiors of an expert who decide their career path without talking with the expert and this often leads to weakened motivation on the part of the expert as well as diminished work performance and huge loss of human potential. Fortunately there are already many businesses, like Canter, that encourage the expert’s own choices regarding their career path.

Mentoring is one way to help future experts enter into the workforce. The future of our country is in the youth and it is of utmost importance that those with more experience offer their assistance to these beginners and challenge them to think about the direction that they want their careers to take and support the youth with their own visions and expertise so that the young do not choose a career path full of pitfalls. It is perfectly clear that once a young person finds the right path for them, they are more motivated and achieve better results and give their personal best to support the development and economic growth of our country.

Besides all the larger improvements and developments needed in our society, every single one of us within the workforce can help and support the youth by, in example, having conversations with them and by sharing our own visions and experiences with them. This will help our youth in becoming our future experts and will ensure our society’s ability to compete successfully in the international marketplaces.

Petri Lehmus
Account Executive
Canter Oy